In this post, we hopefully can provide some insights and assistance in helping businesses return to the workplace, reopen safely, and ultimately, I think, reinvent for future success.
We’ve covered topics like contact tracing and triage. We’ve been introduced new terms like New Normal and next to normal and fit for work and shift management.
Now, we’ll talk about command center and, you know, putting all of our data and decisions into a central place so that we can get more into a predictive mode on what’s going to happen.
We’ve also talked about the real human challenges of sort of managing all of this in the face of uncertainty and not entirely knowing, you know, what’s going to come next.
But we thought we would sort of finish the series perhaps on a bit more of a positive note.
And so, you know, we all look forward to the days when we can return to whatever our new normal is going to be. But but but that we can do so in a way that we’re all optimistic about the future. And, you know, I know even from where we sit today, several months into this thing, I’m certainly optimistic about our future. I’m optimistic about the future for, you know, the companies that we have an opportunity to serve as well. And we always say that you know, that the strongest companies will emerge from crisis stronger. I think we’re going to talk a bit today, about some considerations for reimagining the future, some things that we’re seeing, and maybe provide a few tips for what we do next.
But most importantly, reinventing ourselves for the future. And at the end of the day, it’s very much about this process of empowering our people and making sure they have the right tools. It’s about thinking about the processes of tomorrow and making sure that we can transform it into this maybe touchless kind of experience like number four. People process technology all comes back to those three things. I think one of the crucial points that we’re in right now is this willingness to change moment. I see businesses going through transformations to not just survive this crisis, but to navigate safely through it and to come out a better organization on the other end. Some of this is about reshaping a company and thinking about the products of tomorrow.
Some of this is about digital transformation and really thinking about if we weren’t digital before, we better be now and thinking about what is that kind of new experience looks like. But at the end of the day, I think the most fundamental kind of traits that organizations are going to this change need is, one, thinking about their customers and two, think about their employees. And this confluence between customer employee becomes this new arsenal that organizations can tap into to reinvent themselves around the needs of the customer and the needs of the employees that serve that customer like never before. And I think that fundamental trait is leading to that process of reinvention.
It’s leading to the changes that we need around employee engagement. The change that we need to be able to work from anywhere around today’s the kind of business models that are presenting in front of themselves. And I think this is just one of those times that we’re going to look back kind of like Y2K was a big transformation is the early part of my career. I think COVID-19 is going to be the next transformation age that we see, you know, clients are really assessing themselves for the future and, coming out better on the other side of this, because at this moment, we’ve become more agile. We’ve become more digital. We’ve become, you know, less about the past and more about the future.
And I think that’s can be really important for us to lead with. And I’m sure your clients are telling you the same thing. You know, it’s it’s true. But we’ve seen a lot of really amazing examples of how companies are rethinking themselves at what’s been a very challenging, you know, very somber time. And so it’s very interesting to sort of spend time with and meet with our clients. And on one hand, you know, hear from them and talk with them and really share stories about the challenges that we’ve all faced. And then at the same time, you know, talk about the optimism we have for the future because of what are our teams, our people, our companies have proven that we’re able to do and the way that we’re able to innovate in this time. I mean, we have seen companies move to a remote work environment faster than ever thought possible. At Accenture, they moved over 500,000 thousand people in a matter of days, to a remote environment. We’ve seen B2B companies become B2C companies overnight.
We’ve seen companies market, sell, and serve from anywhere. You know, I am marveled by some of the TV commercials I watch right now. And I think to myself, the majority of that TV commercial was produced from people’s apartments and their homes. And it’s just unbelievably poignant and relevant in terms of the message and, you know, what they’re able to bring forward. And I think when I talk to our people, when I talk to our clients, I think there is a sense of energy and enthusiasm. I think there’s a very positive spirit in terms of what’s to come. And I think this period has taught us a lot. And I do think that we’re going to emerge from it stronger. And those are really inspiring stories. What we have to always remember is the human resolve is the biggest innovator, you know, that that allows us to unleash our full creativity about what’s possible. There are stories of transformation and success out there, just as many of those as there are for stories that are where the unfortunate circumstances had to come in as well.
And throughout this learning, this moment that we’re really tuning in, we have to understand that it’s now more than ever that the fundamentals of putting customers and employees at the center of your experience are really the most crucial investments you can make. And this is why I am really excited about truly the durability and the differentiation of sales versus customer 360 strategy, really, again, allowing an organization to get that full picture of the customer, the full picture of the employee, and to adapt the solution to the needs of the moment if you will. And I think that’s truly something that in this moment time, you know, this investment, this in your customers, in your employees, is probably the most important investment to make.
We are excited to see the best days coming ahead of us.